Refund & Cancellation Policy
This policy applies to Lead the Project paid trainings, coaching, programs, and services, offered by Everyone Needs a Steve, LLC, unless different terms are clearly disclosed for a specific offer before purchase. It is part of our Terms of Use. Books or products purchased through a third-party retailer are subject to that retailer’s return and refund policies.
Field Guide Live Training
A full refund may be requested up to 48 hours before your selected live Field Guide session. Requests received inside the 48-hour window, or after the session has started, are not refundable unless Lead the Project cancels or materially reschedules the session, or ends your participation as described below.
If you can no longer attend, you may ask to transfer to another scheduled Field Guide session when space is available. Transfer requests must be made at least 48 hours before your selected session. Transfers are not guaranteed and are limited to one per registration.
Project Lab and Group Programs
Project Lab and other group programs may have program-specific cancellation, transfer, and refund terms based on the length and structure of the program. Those terms will be disclosed before payment and will apply to that purchase.
Live Project and One-on-One Services
Live Project and other one-on-one services may be purchased as individual sessions or packages. Any cancellation, rescheduling, or refund terms specific to the service will be disclosed before payment.
Scheduled session lengths are part of the service purchased. Additional time is not included unless agreed to separately.
Digital Products and Other Offers
Any refund terms for digital products, downloads, recordings, future programs, or other Lead the Project offers will be disclosed on the applicable sales or checkout page before purchase.
If Lead the Project Declines or Ends a Service
If we decline a paid service before any service has been provided, the amount paid for that undelivered service will be refunded.
If we end participation after a paid service has begun, you will receive a prorated refund for the unused portion of the service you purchased. The calculation is based on the amount you actually paid, including any promotional price. When a prorated calculation does not result in a whole percentage or dollar amount, we will round the refund in your favor.
For example, if a participant is removed after 90 minutes of a 120-minute paid session, 75% of the session has been provided and the refund will be at least the remaining 25% of the price paid. For a multi-session package, the amount paid will normally be allocated equally across the purchased sessions unless the offer states otherwise. Any refund will include the value of the remaining undelivered sessions and, when applicable, the unused portion of the session in progress.
A refund owed because we decline, end, cancel, or materially reschedule a service is owed even if the 48-hour deadline has passed.
If Lead the Project Cancels, Reschedules, or Cannot Deliver
If we cancel a paid session or program before it is delivered, you will be offered a full refund or, when available, a transfer of your payment to another session or program.
We “materially reschedule” a session when the new start time is on a different day or more than 3 hours from the original start time. If you cannot attend the new time, you may request a full refund for that session.
If a problem on our end, including a Zoom or platform failure we cannot fix promptly, prevents you from taking part in a live session, we will offer a make-up session, a transfer, or a refund for that session. We are not responsible for problems with your own internet connection, device, or software, and those are not grounds for a refund.
How to Request a Refund or Cancellation
Email info@leadtheproject.com or use our Contact page. Include the name and email address used for the purchase, the product or service purchased, and your request.
Approved refunds are returned to the original payment method. Processing and posting times vary depending on the payment provider and financial institution. Please contact us before disputing a charge with your bank or card issuer, since most issues can be resolved faster directly.
Effective date: October 17, 2026